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New user interface no longer available on IRCTC ticket website

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Whether you appreciate it or not.This is the IRCTC website that, despite all the funny elements in it, is used by millions of people in India. It is also a website that remains a work in progress despite being in existence for several years now. And now the new user interface is no longer available on it.

Most of the people who have used the IRCTC website to book tickets have a love and hate relationship with it. It is an essential service yet the experience was mostly so bad until the middle of last year most people who booked tickets through it hated it. The complaints ranged from botched ticket booking process to frequent server downtime, which were extremely frustrating.

However, last year the website was updated with the new user interface and more resources were added in the back-end to enable it to handle the load better. In 2013, then rail minister Pawan Kumar Bansal announced that the website would soon have a new system that would allow it to accept 7000 booking every minute compared to the existing 2000. In 2014, the IRCTC introduced a redesigned website. The efforts have got thumbs up from users in some aspects though they still have concerns. “The site has improved but the new user interface is not appealing,” says Vishal Makkar. “But I like the quick login option. Also it is now easier to book tickets even during peak hours.”

Suhail Kazi agrees the new design is better, whenever he can access it. I can’t see their new user interface nowadays. But it was available randomly few months ago. Now it is not even there on the the nget.irctc,” he says. “The new site had improved speeds and more reliability. The service too, even without the sew interface seems somewhat better nowadays. “IRCTC had said that it was hoping to make its website more user friendly. “From the past few months IRCTC is trying to change their interface and add some facilities to make more user friendly fast login page online and ticket booking environment. This version of NGET IRCTC login is lite and more faster than previous portal,” it said while announcing the new design in July 2014.

However, currently the irctc.co.in sends users to the website with older interface. It is possible that in the coming days the Indian Railways may invest more resources in the IRCTC website and bring the new user interface back.The website is one of the most popular web pages in India. Last year on March 19 it set a record after over 5,80,000 tickets were booked on it in single day. It also regularly appears as one of the top search strings in the data of Google India.

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